Troubleshoot

While Wowizer is designed for streamlined troubleshooting of your Qlik Sense environment, there may be occasions when it’s essential to verify proper integration and ensure seamless connectivity between Wowizer and your Qlik Sense nodes.


Wowizer Connectivity check. #

To ensure uninterrupted connectivity between Wowizer and your Qlik Sense environment, it’s vital that logs are consistently shipped.
Confirm the essential connectivity with the following PowerShell command:

Test-NetConnection -ComputerName tpm.wowizer.com -Port 5044

A successful execution of this command will validate the necessary connectivity, ensuring logs are transmitted seamlessly and enabling Wowizer to accurately display your insights.

If the output deviates from the expected result, it indicates a connectivity issue with Wowizer. In such cases, please reach out to your network team for further assistance and resolution.

Performance Insights not updated #


Performance insights, such as CPU, RAM, and Disk metrics, are extracted through a lightweight Wowizer utility installed as a service on your Qlik Sense nodes. This service is named wowizer_healthcheck.

If you’re not observing the most recent data for CPU, RAM, or disk metrics, it’s essential to verify whether the wowizer_healthcheck service is running correctly.

To check if the Wowizer Health Check service is running on a Windows system, follow these steps:

  1. Open a Command Prompt or PowerShell window with administrative privileges.
  2. Execute the following command to check the status of the Wowizer Health Check service:

    Get-Service -Name wowizer_healthcheck

    If the service is running, you should see output similar to:




    If service is not running, you will see



  3. To start the service if it’s not running, use the following command from powershell window:

    Start-Service -Name wowizer_healthcheck

If the service is already running, you will receive a message indicating that it is already in the running state.
Ensuring that the Wowizer Health Check service is running properly is essential for obtaining accurate and up-to-date performance insights.

Wowizer Dashboard not updated: #

If the Wowizer Dashboard is not reflecting the latest data, ensure that Step 1 is successfully completed, and there is no disruption in connectivity.

After confirming Step 1, check the status of the other three crucial services running on each Qlik Sense node to ensure they are operational.

There are typically 3 lightweight Wowizer services running on each Qlik Sense Node:

  • wowizer_healthcheck
  • winlogbeat
  • filebeat

Refer Performance Insights not updated section which briefly explains of checking one of this service named ‘wowizer_healthcheck’. Same thing has to be followed for other 2 services.

Follow same steps for remaining 2 services and ensure all services are up and running on each Qliksense nodes that is integrated with Wowizer for realtime data.

Open a Command Prompt or PowerShell window with administrative privileges.
Execute these commands and check status.

Get-Service -Name wowizer_healthcheck
Get-Service -Name filebeat
Get-Service -Name winlogbeat


To start the service if it’s not running, use the following command from powershell window:

Start-Service -Name <SERVICENAME>

Updated on November 28, 2023